Archive for Mindset

Overcome Your Fear Of Sales And Selling

Fear stops you just when you need to take that next step.
The one that is going to make a difference in your business and your bank account.

For most of us, the fear comes from two very real places.

The fear of rejection – that someone will confirm that our work, our stuff isn’t good enough.
Secondly, the fear that we’ll offend or be seen as pushy, self-promoting and greedy.

But what if you shifted your lens ever so slightly?

Can you for a moment, embrace the possibility that what you fear isn’t really sales or selling at all?
I’m not saying your fear isn’t real.
I’m not telling you to just get over it (as if that ever works) or ignore it and do it anyway.
What I’m asking is for you to be willing to look at the issue with a new perspective.

I decided to check with a few experts on the subject.

I asked them to define sales and selling.
Here is what they had to say.

Seth Godin

“The salesperson’s job: Help people overcome their fear so they can commit to something they’ll end up glad they invested in.” Taken from his post titled: Selling vs. Inviting
Seth Godin has written thirteen books that have been translated into more than thirty languages. Every one has been a bestseller.

Carol Roth

“Sales has evolved: it used to mean trying to convince someone that they needed your product or service.  Nowadays sales (or at least effective sales) is about listening to customers or potential customers and educating them on how you can meet their needs and pain points.”
New York Times best selling author of The Entrepreneur Equation. Carol Roth has worked with hundreds of companies on all aspects of business and financial strategy.

Tom Hopkins

“Professionally using a person’s desire to own the benefits of your product, then blending your sincere desire to serve them in order to help that person make a decision that’s truly good for them.”
Since 1976, Tom Hopkins International has been dedicated to providing the finest sales training strategies and techniques to individuals and companies alike.

Pamela Slim

“Sales is delivering a solution you are passionate about to a customer who finds it the perfect resolution to her problem.”
Pamela Slim is a seasoned coach and writer who helps frustrated employees in corporate jobs break out and start their own business.

Bob Burg

“I’ve heard a number of definitions of sales, and many are excellent. So, while mine is far from the only definition, it would be: Sales: “Helping someone to own what they want, need or desire.”
Co-author of the national bestseller, The Go-Giver, Bob shares information on topics vital to the success of today’s business person.

Steve Kloyda

“If you had the cure for cancer, how many cancer patients would you approach each day and ask to purchase your cure? As many as you could! Sales is real simple. Identify a problem and provide a solution. A professional sales person helps a prospect or customer make a decision that is good for them and always leaves that person better than they found them.”
Founder of The Prospecting Expert, Steve helps his clients attract more prospects, retain more clients, and drive more sales.

James Clear

“You can’t make anyone take a certain action, but you can make it much easier. That’s what sales and “selling” is all about. In my experience, there are two pieces to the sales puzzle. First, you need to make it known that you’re selling something. Interestingly, the first part is the one that drives most people away because it makes them feel “awkward” or “scammy” to push a product or service. But the reason the feel that way is because they don’t understand the second part of sales, which is the psychological piece. You need to understand the psychology of buying a product in order to sell it. You need to get to know your customer, get inside their head, discover their problems, needs, and desires. If you do that, then you’ll realize all of the ways you can help you customer by selling to them and you’ll help them realize the benefits as well. That means more sales for you and more benefit for the customers — all while sleeping soundly at night.”
James runs the Passive Panda website making it easier for you to earn more money every day.

The common thread?

Selling isn’t something you do TO someone, it’s something you do FOR them!

Each definition mentions the customers best interest.
Selling includes things like listening, serving, solving.
Shifting to that perspective opens the possibility of helping not pushing; conversations instead of convincing, being a welcome resource.

Here’s my definition.

“Making an offer and giving someone the chance to say yes!”

Now, it’s your turn. How can embracing a new definition of sales help you? Leave your comments below.

SoundAdvice SoundBite Sales Mind Shift

Take a listen to today’s SoundBite. It’s a quick sales mind shift that will change the way you look at making your offer!

SoundBiteMindShift

I’d love your feedback and questions!

The other side of the Right People equation

You’re crystal clear about who your right people are.

 You have a detailed customer description.  You educate, inspire and love them. As a business owner or solopreneur – your motivation and intentions are righteous. Helping your best people is why you do what you do. It’s what gets you up in the morning and motivates you to tweet, and skype and engage until the wee hours.

 You’ve spent time and energy making sure you understand your right people. You ask for feedback, you design programs and write e-books about things they need. And want. 

Are you getting the results you need? And want?

Are you missing the other side of the equation?

In a recent conversation with Tami who writes at Targeted Traffic Strategies she asked “What do you want to be known for?”
Could it be that your right people can’t find you?
You may be sure about who you want to reach, but are you certain about you?

I recently wrote about being an expert. We often resist the designation out of a sense of modesty or discomfort with self promotion.
But the resistance is misguided. Being clear and intentional about what you do and who you serve is the only way your right people are going to recongnize you when they show up!

It’s the other side of the equation to client attraction.

They need to be as sure about you and what you offer as you are about them. Finding you will be easier. Connecting will be simpler and moving them from contact to client will be the natural next step. For both of you.

What do you want to be known for?

How To Show Your Sales Confidence

SoundAdvice Sound Bite

Click to hear the audio – 2:20

SalesConfidence

Text Version

Today’s SoundAdvice Sound Bite is about Sales Confidence.


This is an issue that solopreners and business owners bring up when we’re talking about sales results or the lack of results.

Being confident in what you’re offering is key if you want people to opt in, hire you, buy your thing.
If you’re not sure about what you’re offering – how can your customer be sure?
Let your confidence come from a place of service and value.
I’ll explain.
This is what I like to call quiet confidence.

It’s not about being arrogant or pushy.

Quite confidence is about being helpful – offering hope – offering solutions.
Because it comes from a place of value and service.
If you know you deliver value, your products and services deliver and clients will feel better, look younger, be happier, lose weight, see real results – Then it isn’t just a good idea to share that – it is part of your mission – to make sure that those who need what you have can find you – get access – and get results.
When you are selling from a place of service – the focus and emphasis is always on the customer.
What will they receive?  how will they feel? what will they learn?
What results can they expect?

Remember, people buy results.

Have that conversation – and give them the chance to say YES!
When you sell with this kind of confidence, your customers will be confident about working with you or buying from you as well.
That’s todays SoundBite – let me know in the comments if you have any questions or thoughts about your sales confidence.

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Thanks for listening  and have a great day!

 

Take The Next Step

It’s Monday.
A good day to start something.
Or finish something.

What saves a man is to take a step. Then another step.
C.S. Lewis

A good day to make progress or sit down to tackle that one thing.

You know which one.
The one that keeps nagging at you.
The one that keeps tugging at you when you’re trying so hard to ignore it.
It won’t go away for a reason.
You are meant to take action.

That’s why you’re here doing your thing.

Make the phone call.
Send the email.
Ask for the sale, the meeting, the referral.
Write your book or post or manifesto.
Take the ideas and make the outline.
Put the buy button on your site.

Make today the day.

If your thing is scary, or hard or complicated that’s okay.
Decide right now that there is one little part that you can totally manage.
Then do it.

There are risks and costs to action. But they are far less than the long range risk of comfortable inaction.
John F. Kennedy

Help, support and confidence is yours. Share your next step in the comments!

Kid Rock and Marianne Williamson Tell You Why You’re An Expert

You know what you know.

You’ve spent the better part of your adult life learning and sharpening your skills. Time, talent and energy invested bring you to where you are today. Why is it then, you are so reluctant to claim it?

Expert Defined: A person with special knowledge or ability who performs skillfully

That’s you. That’s me. You’re an expert at what you do; what you know. You bring your special style and flavor along with your knowledge, experience and skill. It’s time to quit hiding. Being modest and doesn’t mean denying who you are and what you know.

As Kid Rock says:  ”It’s aint’ braggin’ m*therf*cker if you back it up.”

I know you can back it up and then some!

You downplay your expertise. Sometimes out of modesty, but sometimes because you don’t want to draw the line in the sand, take a stand and say “This is who I am, what I’m good at and why you should care.
The why you should care, is the most important part (of course) but you have to be clear about the who and the what if you want anyone else to care about the why.

One final distinction:

Being an expert doesn’t mean you know every single last thing there is to know in your field. It doesn’t mean that you are the worlds best or most qualified person in your area of expertise. Skills and knowledge and abilities are not absolutes. There is no zero sum game to win.

Another’s expert-ness can’t diminish yours.

You know what you know. You’re good at what you do and what you have to offer has value. It’s time you let us all know!

I’ll start. I’m the sales chick. I love sales and selling. All of it makes me happy. The strategy, and of course the tactical “doing” part. I’m good at it and I know how to teach others to be good at it too. Making a sale is great. Landing a new client who is thrilled = awesome. Know what’s even better? Having someone who thought they couldn’t sell, learn to do it and get the awesome feeling that comes from making a difference, doing what you love.

“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure.
It is our light, not our darkness that most frightens us.
We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous?
Actually, who are you not to be? You are a child of God.
Your playing small does not serve the world.
There is nothing enlightened about shrinking so that other people won’t feel insecure around you.
We are all meant to shine, as children do.
We were born to make manifest the glory of God that is within us.
It’s not just in some of us; it’s in everyone.
And as we let our own light shine, we unconsciously give other people permission to do the same.
As we are liberated from our own fear, our presence automatically liberates others.”
Marianne Williamson from her book A Return To Love: Reflections On The Principles of “A Course In Miracles”

It’s Your Turn Now! Time to claim your expert-ness in the comments!

Kid Rock lyrics from the song Cocky.

Help! I Need Your Sales Story

 

 

 I love sales.  And moving.  And beets.  I know that makes me a little strange.  I have been involved in sales of some type since 1989 (i started very young) and for the first few years I seriously couldn’t understand why everyone didn’t want my job.  I was a B2B rep for a computer supplies company, commission only, calling on businesses in the Columbus OH area and I loved it.  I thought then (and kind of still do) that everyone should be in sales.

For the past 18 months, I’ve been doing sales training and one on one consulting.  I love that too.  It’s really cool to help someone develop their sales skills and see results.  Then they go from hating (or fearing) sales to loving it too.  Nothing is better than making the sale (and collecting fees/payment) for your work.  

If you are lucky, you love your work and the paycheck is second to or equal with your passion for the services your offer, or the products you create.   Think of the people who are helped by you and your company.  Whose life is better for having worked with you or purchased your product?  How did it impact your customer?

Those are the stories that make a sales person.  Tell that story, help me understand that part of your business.  Learn to share that side of your marketing. 

What stands in your way?