Archive for Sales Rx

Sales Rx – Monday Morning Sales Meetings That Aren’t A Waste Of Time

  I spent about 16 years in corporate sales and I loved it.  I had wonderful clients, worked for a great company that let me do what I love.  My way.  I was evaluated and measured by my results at the end of each month.  It was perfect for me.   As the company grew, so did the structure and sales meetings that had been quarterly events were now weekly. 

Why Mondays? 

Conventional thinking is no one schedules Monday AM appointments and it is a good way to start the week.  Right?  It’s still done in all kinds of sales organizations so it’s kind of the chicken and the egg thing now.  No appointments because of the meeting or the meeting time is set when clients aren’t available?  I think it’s the former.   If you want to know the best time for your meetings, how about 4ish on Fridays?  No one has a legit appointment then,(oh, I know you’re the exception)  plus it’ll curb the long winded tendencies of those people who just can’t stop talking.  I’d try to never attend one of those meetings – I’d have a 2:00 that ran really, really long!  But I’m getting off track a bit. 

Hold Non-Sucky Meetings

I’m not saying meetings aren’t helpful or worthwhile - because they can be, but getting everyone together should yield results – not just be a place where everyone gives their progress reports.  That can be done in an email that the micromanaging types can read whenever they want.  Plus it’ll be in writing.  Proof that something was done or will be done or might happen.  If it already happened, then yay you but move on already.  Last week’s sales don’t mean diddly this week. 

If you are the lucky person responsible for meetings then make it worth your time and at least go for interesting and even a bit edgy.  If nothing else, you’re likley to see progress because you’ll snap everyone out of sleepwalking mode.  (Disclaimer: I did have to run these meetings when managing a group of sales folks and I wasn’t always good at it.  Most times, I just wanted to get it overwith like everyone else and then, you know, actually get something done!)

Here’s What I’d Do Now

Talk Big Picture – Lots of companies do this once a year when the bank requires a business plan – and it gets shoved in a drawer never to be seen until it’s time to update it.  Dust that thing off – or if it was crap - talk about Q4.  And remember, this should be interactive – have a real brainstorming session. 

  • List 10 big accounts you want to land by year end.  Then develop a plan to actually DO it!
    Discuss how you can add value to a current service. And add it.
    List ideas for engaging with current clients in a better way.  You can start by asking them.
    Figure out a better way to say ThanksMerryChristmasHappyHolidaysHappyHanukkahHappyNewYear than the usual card and calendar you’ve done lately.  I’m thinking brownies from Sugardaddies.   
    Update your sales literature.  If this sounds overwhelming, start small with one piece.
    Seriously in this day of print on demand, having anything that is out of date in any way just screams lazy and/or cheap.  If your company is pretty traditional – shake things up with a top 10 list, or a clever twist on your FAQ’s.   (Great sales copy is an art, so if your team has good ideas, but no one with sharp writing skills, get an outline together and let me know - I can help – doing it badly is worse than not doing it at all)

If you are in the middle Tennessee area, and would like me to lead a sales meeting, I’m available.  If you’re somewhere near a beach I can work something out! If you’d like to have a planning session so you can amaze and enlighten your salesforce, email me!

I’d love to know how your meetings go – or if you even do such a thing – let’s get more ideas going in the comments.  If you work at home or don’t have a team yet, sign up here for weekly updates.   If you have a big team, you can sign up too!

5 Sales Basics To Make It All So Much Easier

     I was recently asked to provide some assistance to someone who was just starting a sales career.  They asked for the “secrets” to be a huge, smashing success.    Without knowing in depth everything about her past accomplishments or her individual strengths, I thought a few sales “basics” would be just the thing to get her started.  

  Easy enough right?   That’s what I thought too, but once I started I ended up with lots more than our time together would permit.  Here’s the edited version, and I’m finishing the long version .pdf.  If you’d like a copy, you can sign up here, and I’ll make sure you get it.

  1.  Identify Your Target Market – I write and talk about this often, but it’s still the number one issue for people who aren’t seeing the results they’d like.  Before you say something like “anyone who likes cake”  stop and think about it this way.  Who is the perfect customer/client?  The one that will pull out their credit card over and over? To simplify:  If you sell children’s books, your target isn’t children, it’s their parents, or grandparents right?  Spend some time on this – I promise it will pay off and make everything better.

2.  What Problem Do You Solve?   Deep down, you already know that people buy solutions.  No one really wants to pay hard earned cash for mulch.  But lots of people want a nice looking yard.   What need do you fill?  Do you save people time? Make a difficult task easier?  Save families money?  Once you understand the way others view what you offer,  marketing to them will be much simpler.

3.  Where Does Your Perfect Client Hang Out?  Are they online?  What kind of organizations or clubs do they belong to?  Do they affiliate with a particular movement? What are their interests?   This will help you reach those who will buy from you.  If you offer family budgeting tools, advertising or offering a discount to the PTO members at school is a great idea.  So many times marketing doesn’t work because it isn’t getting in front of the right people.  See rule number one if this is fuzzy. 

4.  K.I.S.SKeep It Short Stupid  This is often called the “elevator pitch”.  I don’t like that term since it makes me think of all those people who rush to give their “pitch” without even finding out if I’m in their target market.  Like the telemarketer who wants to sell  me lawn service when I live in a high rise condo.  (Number 1, 2, and 3 come to mind here) It is important to be able to easily and concisely tell people HOW you solve problems.  Notice, I didn’t say tell them your job title, or what you “do” – but the how part.  This is the benefit.  Here’s a sample – I make my clients yards look amazing and give them back time and energy to spend with their families.  Isn’t that better than I sell mulch and lawn services? 

5.  Your Unique Selling Proposition  How is your product/service different and better than others?  What makes doing business with you an advantage?  This is closely related to the K.I.S.S. principle.  If you have a compelling answer to the “What do you do?” question you are likely to get a follow up (or need to move directly to it on  your website or marketing materials) with more benefits.  Please note it is critical that these be from the clients view point.  The fact that you have a super fast mulching delivery system is of no interest to me, but the fact that you can have my yard looking amazing in 4 hours does.  See the difference?  No one really cares that you have the best tools, or certifications or how long you’ve been doing this.  What they will care about is what it can do for them.  Using the best chocolate money can buy in your cakes doesn’t matter.  Making sure my guests will be raving about dessert for days after my event does. 

 If you aren’t having the results you’d like – pick one or two of these and polish your approach.  They aren’t complicated and I’m guessing you’ve heard them before.  Taking time to understand them and apply them is well worth it.  Sales is so much more fun when people respond to your message, love what you offer and become raving fans. 

  Figure out who, how to reach them and help make their problems go away and you’ll never be in short supply!

 I’d love your feedback  – and any other tips you think I should add to the list!  Need help?  Ask away!

Is Selling Time On Your Calendar Or Just On Your To Do List?

SoundAdvice Sales Rx:

I often use time on Sunday’s to look forward to the week ahead. You know, plan ahead and make sure I have things like paying bills and sending invoices all done. One thing that I also schedule is sales time.

Income Producing Activity. It’s easy to get busy doing lots of other things. Important things too. It’s not like you’re spending all day sitting on the sofa eating bon bons. But you know how things happen. You really mean to make the phone calls or follow up on your proposals and then you get busy, and then it’s time for lunch and the next thing you know, Monday is pretty much over so you decide to do it the next day. Lather. Rinse. Repeat.

So – take the time. Now. Put some sales time on your calendar for whatever your income producing activity is. When you get a new client, or make a sale/sales, you’ll be glad you made time for it.

I’d love to know how you plan your week. It’s nice to share.

Watching QVC Can Make You A Great Sales Person – Really!

I did a sales training event this week with Darrah Courter. We had a great time and I met some great new people.  A point in my presentation was all about the need to talk about your business in terms of benefits to your customer/clients/prospects.   Nothing new about that.  We all nod our heads when we hear it.  Doing it well not as common. We are all so used to talking in terms of what and how but what we really need to share is the why.

Enter QVC.

I love Mike Rowe don’t you? The clip is random mind association about cherubs – and guess what? I’m sure it worked (to some extent) because he’s associating cherubs with angels, hymns, church, children… you get the idea. Well, Mike has moved on to better gigs but there’s a point here – I promise.

How well do you explain your benefits? If you’re like most you can talk forever about what you do, you can give me supporting info to establish credibility (education, certifications) and you can especially tell me HOW you do what you do. Great, you’re qualified. I was already hoping that was the case.

Tell me why I should care. Why does it matter to me? How will buying from or hiring you make your clients happy? How can you make them feel good about themselves?

Today’s Rx: Watch QVC

These people are masters at making people want to buy. Pull out a credit card and call or go online right now and spend. How do they do it? By talking benefits. Developing a narrative and a story that people relate to. Buying a mop is now all about being the best mom, taking care of your kids and keeping the H1N1 out of my home thank you very much.  That collection of flameless candles is a gift that says I’m a good daughter or friend and I care about the people in my life.

Now, I’m not advocating the sometims spammy, pushiness sometimes associated with this medium.  What I do think is helpful is learning how to tell a story about the great benefits people can expect.  Things like saving money, feeling confident, reducing stress, having more time/freedom/money, losing weight, being beautiful.  That’s why people want to spend their money.

Your next Rx: Write down why people want what you have! What’s your narrative? If they can make a mop sound appealing (and they do) you can too!

Let me know what you come up with. I’m here to help if you get stuck along the way!

The Perfect Time to Cold Call or Follow Up Call or Just Say Hi Call

I met with a client this week to talk sales process.  She loves her work, but like so  many didn’t have a sales system that was working for her.  We mapped out a plan that she was excited to implement and we have some short term, do now steps that she could literally implement right away. 

 The conversation turned to a challenge that affects many.  I call it call avoidance – you know you should do it, but you don’t want to.  So instead, you answer emails, clean your desk, work on your expense report – whatever you can think of to stay busy.  And the calls don’t happen.  Then it’s been so long, you dread it.  And another week goes by and you feel even worse. 

 I’m not talking about making calls to people you don’t know, who don’t know you.  I’m talking about calling clients to check in, or following up on a proposal or setting up an appointment that you were asked to do.  Maybe you just need to call a leader in your industry and make a connection, or call someone to say thanks for the nice mention on thier blog or website. 

  The question she asked was, when is the best time to call to reach people?  I realize there are people who have researched this and can tell you that a certain time, on certain days will yield best results.  The problem is, that may not work for me.  Or you.  Or anyone you are calling. 

Call when it works for you.  Guess what?  If you block out an hour 3 days a week to make calls, do it when you want.  When you can focus and feel good about it.  You’ll enjoy it more and your calls will go better.  I know it sounds like one of those mystical-touchy-feely things.  So what?  The right people will answer or get your message.  Plus, the “wrong” time is still 1000% better than never!

I love talking on the phone.  I love making calls more than answering email.  But that’s me.  I helped my client figure out how to look forward to her phone calls.  The right people will answer, voice mail is okay, and geting this task done will make you feel so much better you’ll accomplish more.

Call Rx:  Pull up your calendar and schedule an hour next week that will be your phone call time.  One hour won’t kill you.  I promise.   Let me know how it goes.
Share your phone tips as well – how do you get in phone call mode?

#1 Sales Mistake (We all make) and Rx To Make It Better

This post was originally going to be called 5 Sales Mistakes You Can Stop Making Right Now and the 2 Things You Can Start Doing Instead.   It was getting really long so I decided to break it up into 5 seperate posts.  These topics come up all the time when I’m working with clients. 

Mistake Number 1 – It’s Not About You

 Well meaning but misguided sales people think that selling is about their product or service or company.  It’s not now and it never was.  It’s about the customer.  Always.

No one really cares how long you’ve been in business or the company mission statement.  People are not interested in your degrees or certifications either.  The only thing they want to know is what you can do for them.  It’s so important,I’m going to say it again. 

What can you do for your customers? 
How can you help? 
What problem does your product or service solve? 
What issue can you improve? 
How can you save them money, time or other resources? 

All of your sales conversations (or emails, letters, messages) should be centered around these topics.  Yes, explaining how your products or services work may be important, but ONLY if you can link it to why your client should care.

 Tell me why I should do business with you – based on how I will benefit. 
Here are a few examples: 

Our surround sound systems come with gold plated cables.   Well, that’s nice but it is a feature – an attribute of the product.  The benefit is enjoying crystal clear sound – movie theatre quality at home.  

Our life coaches are certified and have over 7 years of experience.  We follow a 5 step system with metrics for evaluation.   The benefit is a guaranteed way to insure results and an easy to use process.  Years of experience is helpful but only if you can tie it to why it matters to the client.  

We only use the finest ingredients and no preservatives.  Again, this is a feature.  The benefit (why you should care) is healthful food that tastes great. 

Rx:  Write down the 4 or 5 major benefits of your product or service, then convert them into benefit statements. 
This is hard for lots of people.  We are so used to talking about features (the what, the how) and it’s more important to make sure the WHY is clear. 

The primary reason anyone buys anything is because it makes them feel better.  How does your product or service get to that point?  I’d love to hear the benefits you come up with for your business.

Show Me Yours?

www.toothpastefordinner.com

1st Quarter Results 

  Can you believe it?  We’re already through 25% of 2010.   It made me start thinking about how things are going so far.  Like many, I started this year with some well intentioned resolutions, goals and dreams.  I had a plan.  I made lists.  I bought office supplies.  I spent some time getting ready.  I spent more time getting things done.  Taking action. 

Going Public

 Public corporations with shareholders have to publish quarterly reports.  They are required to let those who have a stake know how they did.  What if you had to do that?  Yikes!   What if you had to publish your sales and revenue numbers?  Or the number of new clients?  What about just accounting for your time spent on a project or connections made,  partnerships formed?  What if you had to demonstrate your return on investment? 

 As a small business owner, I am intimately aware of revenue and cash flow.  I have a good bead on my clients and prospects.  I keep track of my sales pipeline – those things are easy for me.   I’ll confess that I didn’t hit my projections for Q1.  I sure don’t want to have to publish my results. 

Size Matters Measurement Matters

  Being accountable, even just to yourself or include your spouse/partner or trusted friend will impact results.  What you measure matters.  If the thought of spreadsheets and bar graphs freak you out, do it your way.  But measure, track and report – even if it’s just for you.  Especially if it’s just for you. 

 Rx: Suggestions for Q2

 Post your revenue goal on your desk or calendar or iphone.  Anywhere you’ll see it every day.  
 Break it down, so you know how much you need to sell each day, or by units sold or number of clients registered.  What works   in your business?
Pick one or two next steps and commit to making them happen in Q2.  Break it into 12 steps – 1 for each week of the quarter.
Ask someone to be your accountability partner.  Report to them weekly with your progress. 

Do you have another way to track your progress? 
Do you publish your own quarterly report?  I’d love to hear how it works for you. 
How can I help you stay on track?