Archive for Communicate

Maslow on Sales and Connecting

Have you ever had what I call the “connected universe” experience?

You think of or dream about a friend, family member or person from your past and then the next day they call or you run into them? Well, it’s been happening to me so much I’m starting to think it’s a sign I’ve been neglecting some of the important people in my life.

That means you.

I’ve missed you here on the blog, and on twitter and Facebook. It isn’t that you’re forgotten, just that I’ve been away doing some other things. I’m back and ready to re-connect and hope you are too. For some of you, the absence has probably gone unnoticed since we only touch base every now and then, but for others – you’ve reached out to let me know you’ve missed me and I appreciate that!

 

All of this got me thinking about connecting.

I learned about Maslow’s hierarchy of needs in high school sociology class. I find it amazing and reassuring that regardless of our sophistication and perceived progress, the need to connect – to belong – ranks just above basic needs for nourishment and physical safety.

Maslow's Hierachy of Needs

What do this have to do with sales?

I’m glad you asked!
Everything really.
Your list, subscribers and readers are people.
They are searching for solutions, help, education and entertainment.

To connect.
To know and be known.
To be heard and to hear.
To be supported and offer support.
The chance to make a friend and be a friend.

It’s so simple really.

Being a real, approachable person who will listen and is the foundation of success.
Joining forces, knowing we’re not alone is how simple steps yield incremental results.

How do you keep connected to those who inspire and motivate you?

Share in the comments and thanks for being part of my connections!

SoundAdvice Sound Stage

Teresa Cleveland accepted my offer to be my first interview, but turned the tables and interviewed me instead!  We talk about sales (what else) my new title: Salesologist and the sometimes elusive concept of confidence.

Let me know if you’d like to share your story. I want to highlight amazing people who are making a difference doing what they love!  If that’s you – leave a comment and I’ll be in touch!

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

 

Sales Questions And Solutions

Time To Answer Your Questions

I promised to to do a video response – and here it is.  My editor (and best husband ever) was out of town today and I decided to post this as is – just me chatting with you about a sales question.

 

More questions?  I’m happy to answer yours.

Post them here in the comments or email them!

SoundAdvice SoundBite Sales Mind Shift

Take a listen to today’s SoundBite. It’s a quick sales mind shift that will change the way you look at making your offer!

SoundBiteMindShift

I’d love your feedback and questions!

The Sales Number And Your Marketing Happily Ever After

You can’t sell your products and services to everyone.

As a solopreneur there is a limit to how many people you can reach, sell to and serve.
If you offer services this is especially true.
Your time and creative ability are limited.
You can hire others to help and automate steps to make things more efficient.
You can package services to streamline your offerings.
Creating an information product, book or reproductions are also a great way to add revenue and sell what you do to more people.

It’s critical to know your numbers.

I know you’re creative and big picture and spreadsheets aren’t your thing.
Which is why it’s even more important to understand this concept.
Here’s a way to start.
Get some paper and a sharpie and a calculator.

Write down how much you’d like to make each month.

Is it more than what you make now?
Maybe it’s a lot more.
How much do you charge per hour or per piece of art, or web design or per page of copy written?
Your current rate.
Is it physically possible to work the number of hours each month? (for now just assume the customers will be there)
Could you actually do it?
If you’re like most, the answer is no.
Now what? Raise your rates? Contract out? Add additional revenue sources?
Maybe all of the above.

Put a plan in place and start implementing.

You won’t get to that number you just wrote down without a game plan.
Let’s get back to the whole idea that you can’t sell to everyone.
The fastest, easiest way to get to your number is by knowing who is looking for what you do and marketing to them.
A bunch!
With options.
Multiple ways for them to hire you, or buy what you have.

But it means you have to decide exactly who those people are.

Your marketing will get so much better when you talk to just those people.
Don’t be afraid to be specific.
Do you have lots of designers or doctors in your client list now?
Start there.
Talk to them – address the issues their industry faces in particular.

Here’s an example: Let’s say you design websites.
You’ve worked with a few financial planners and people who work with high wealth individuals.
They have tons of regulations about what they can and cannot say.
You learned this from your previous clients.
You can address their fear about compliance, keeping things legal and still being unique and original.

You talk their language.

You understand the restrictions about what they can and cannot do.
Your marketing talks about how to attract high wealth individuals with design.
You offer a free resource that tells people in the financial industry how to brand themselves starting with great web design.
You have relevant social proof in your portfolio and client testimonials.

See how that works?

Now deciding how to write and talk about what you do is easier.
Finding the people who understand what you’re talking about is easier.
Learning where to reach your audience becomes so much clearer and less time is wasted broadcasting to the those who aren’t going to “get” you.

I promise if you start here and get really clear about who you want to work with – really understand this part, the other steps will become so much easier to take! You’ll be hitting your goal in no time!

What about this works for you?  What doesn’t?  I’m here to help.

It’s time to hit your number! Schedule your one hour session to jump start your sales.

Kid Rock and Marianne Williamson Tell You Why You’re An Expert

You know what you know.

You’ve spent the better part of your adult life learning and sharpening your skills. Time, talent and energy invested bring you to where you are today. Why is it then, you are so reluctant to claim it?

Expert Defined: A person with special knowledge or ability who performs skillfully

That’s you. That’s me. You’re an expert at what you do; what you know. You bring your special style and flavor along with your knowledge, experience and skill. It’s time to quit hiding. Being modest and doesn’t mean denying who you are and what you know.

As Kid Rock says:  ”It’s aint’ braggin’ m*therf*cker if you back it up.”

I know you can back it up and then some!

You downplay your expertise. Sometimes out of modesty, but sometimes because you don’t want to draw the line in the sand, take a stand and say “This is who I am, what I’m good at and why you should care.
The why you should care, is the most important part (of course) but you have to be clear about the who and the what if you want anyone else to care about the why.

One final distinction:

Being an expert doesn’t mean you know every single last thing there is to know in your field. It doesn’t mean that you are the worlds best or most qualified person in your area of expertise. Skills and knowledge and abilities are not absolutes. There is no zero sum game to win.

Another’s expert-ness can’t diminish yours.

You know what you know. You’re good at what you do and what you have to offer has value. It’s time you let us all know!

I’ll start. I’m the sales chick. I love sales and selling. All of it makes me happy. The strategy, and of course the tactical “doing” part. I’m good at it and I know how to teach others to be good at it too. Making a sale is great. Landing a new client who is thrilled = awesome. Know what’s even better? Having someone who thought they couldn’t sell, learn to do it and get the awesome feeling that comes from making a difference, doing what you love.

“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure.
It is our light, not our darkness that most frightens us.
We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous?
Actually, who are you not to be? You are a child of God.
Your playing small does not serve the world.
There is nothing enlightened about shrinking so that other people won’t feel insecure around you.
We are all meant to shine, as children do.
We were born to make manifest the glory of God that is within us.
It’s not just in some of us; it’s in everyone.
And as we let our own light shine, we unconsciously give other people permission to do the same.
As we are liberated from our own fear, our presence automatically liberates others.”
Marianne Williamson from her book A Return To Love: Reflections On The Principles of “A Course In Miracles”

It’s Your Turn Now! Time to claim your expert-ness in the comments!

Kid Rock lyrics from the song Cocky.

Sales Rx – Monday Morning Sales Meetings That Aren’t A Waste Of Time

  I spent about 16 years in corporate sales and I loved it.  I had wonderful clients, worked for a great company that let me do what I love.  My way.  I was evaluated and measured by my results at the end of each month.  It was perfect for me.   As the company grew, so did the structure and sales meetings that had been quarterly events were now weekly. 

Why Mondays? 

Conventional thinking is no one schedules Monday AM appointments and it is a good way to start the week.  Right?  It’s still done in all kinds of sales organizations so it’s kind of the chicken and the egg thing now.  No appointments because of the meeting or the meeting time is set when clients aren’t available?  I think it’s the former.   If you want to know the best time for your meetings, how about 4ish on Fridays?  No one has a legit appointment then,(oh, I know you’re the exception)  plus it’ll curb the long winded tendencies of those people who just can’t stop talking.  I’d try to never attend one of those meetings – I’d have a 2:00 that ran really, really long!  But I’m getting off track a bit. 

Hold Non-Sucky Meetings

I’m not saying meetings aren’t helpful or worthwhile - because they can be, but getting everyone together should yield results – not just be a place where everyone gives their progress reports.  That can be done in an email that the micromanaging types can read whenever they want.  Plus it’ll be in writing.  Proof that something was done or will be done or might happen.  If it already happened, then yay you but move on already.  Last week’s sales don’t mean diddly this week. 

If you are the lucky person responsible for meetings then make it worth your time and at least go for interesting and even a bit edgy.  If nothing else, you’re likley to see progress because you’ll snap everyone out of sleepwalking mode.  (Disclaimer: I did have to run these meetings when managing a group of sales folks and I wasn’t always good at it.  Most times, I just wanted to get it overwith like everyone else and then, you know, actually get something done!)

Here’s What I’d Do Now

Talk Big Picture – Lots of companies do this once a year when the bank requires a business plan – and it gets shoved in a drawer never to be seen until it’s time to update it.  Dust that thing off – or if it was crap - talk about Q4.  And remember, this should be interactive – have a real brainstorming session. 

  • List 10 big accounts you want to land by year end.  Then develop a plan to actually DO it!
    Discuss how you can add value to a current service. And add it.
    List ideas for engaging with current clients in a better way.  You can start by asking them.
    Figure out a better way to say ThanksMerryChristmasHappyHolidaysHappyHanukkahHappyNewYear than the usual card and calendar you’ve done lately.  I’m thinking brownies from Sugardaddies.   
    Update your sales literature.  If this sounds overwhelming, start small with one piece.
    Seriously in this day of print on demand, having anything that is out of date in any way just screams lazy and/or cheap.  If your company is pretty traditional – shake things up with a top 10 list, or a clever twist on your FAQ’s.   (Great sales copy is an art, so if your team has good ideas, but no one with sharp writing skills, get an outline together and let me know - I can help – doing it badly is worse than not doing it at all)

If you are in the middle Tennessee area, and would like me to lead a sales meeting, I’m available.  If you’re somewhere near a beach I can work something out! If you’d like to have a planning session so you can amaze and enlighten your salesforce, email me!

I’d love to know how your meetings go – or if you even do such a thing – let’s get more ideas going in the comments.  If you work at home or don’t have a team yet, sign up here for weekly updates.   If you have a big team, you can sign up too!