Archive for Performance

Sales Rx – Monday Morning Sales Meetings That Aren’t A Waste Of Time

  I spent about 16 years in corporate sales and I loved it.  I had wonderful clients, worked for a great company that let me do what I love.  My way.  I was evaluated and measured by my results at the end of each month.  It was perfect for me.   As the company grew, so did the structure and sales meetings that had been quarterly events were now weekly. 

Why Mondays? 

Conventional thinking is no one schedules Monday AM appointments and it is a good way to start the week.  Right?  It’s still done in all kinds of sales organizations so it’s kind of the chicken and the egg thing now.  No appointments because of the meeting or the meeting time is set when clients aren’t available?  I think it’s the former.   If you want to know the best time for your meetings, how about 4ish on Fridays?  No one has a legit appointment then,(oh, I know you’re the exception)  plus it’ll curb the long winded tendencies of those people who just can’t stop talking.  I’d try to never attend one of those meetings – I’d have a 2:00 that ran really, really long!  But I’m getting off track a bit. 

Hold Non-Sucky Meetings

I’m not saying meetings aren’t helpful or worthwhile - because they can be, but getting everyone together should yield results – not just be a place where everyone gives their progress reports.  That can be done in an email that the micromanaging types can read whenever they want.  Plus it’ll be in writing.  Proof that something was done or will be done or might happen.  If it already happened, then yay you but move on already.  Last week’s sales don’t mean diddly this week. 

If you are the lucky person responsible for meetings then make it worth your time and at least go for interesting and even a bit edgy.  If nothing else, you’re likley to see progress because you’ll snap everyone out of sleepwalking mode.  (Disclaimer: I did have to run these meetings when managing a group of sales folks and I wasn’t always good at it.  Most times, I just wanted to get it overwith like everyone else and then, you know, actually get something done!)

Here’s What I’d Do Now

Talk Big Picture – Lots of companies do this once a year when the bank requires a business plan – and it gets shoved in a drawer never to be seen until it’s time to update it.  Dust that thing off – or if it was crap - talk about Q4.  And remember, this should be interactive – have a real brainstorming session. 

  • List 10 big accounts you want to land by year end.  Then develop a plan to actually DO it!
    Discuss how you can add value to a current service. And add it.
    List ideas for engaging with current clients in a better way.  You can start by asking them.
    Figure out a better way to say ThanksMerryChristmasHappyHolidaysHappyHanukkahHappyNewYear than the usual card and calendar you’ve done lately.  I’m thinking brownies from Sugardaddies.   
    Update your sales literature.  If this sounds overwhelming, start small with one piece.
    Seriously in this day of print on demand, having anything that is out of date in any way just screams lazy and/or cheap.  If your company is pretty traditional – shake things up with a top 10 list, or a clever twist on your FAQ’s.   (Great sales copy is an art, so if your team has good ideas, but no one with sharp writing skills, get an outline together and let me know - I can help – doing it badly is worse than not doing it at all)

If you are in the middle Tennessee area, and would like me to lead a sales meeting, I’m available.  If you’re somewhere near a beach I can work something out! If you’d like to have a planning session so you can amaze and enlighten your salesforce, email me!

I’d love to know how your meetings go – or if you even do such a thing – let’s get more ideas going in the comments.  If you work at home or don’t have a team yet, sign up here for weekly updates.   If you have a big team, you can sign up too!

Bootcamp Life Lessons

 

 I just started a workout program this past week.  It’s a high intensity bootcamp style class with an instructor who really makes me push myself.  For those of you who don’t know me well, I am in serious need of this type of fitness instruction.  On a fitness scale of 1 to 10 I’d rate myself a 3.  I can jog slowly for a mile or so and I’m coordinated enough to not fall over or trip on the stairs, but that’s about it. 

  It wasn’t always this way, but that really doesn’t matter now.  What matters is what I decide to do today. 

  In the class - they are at 5 AM, did I mention that part?  Just getting up and being there on time is a big win for me – there are others who are in much better shape, older, younger, men and women. 

  After class on Friday a nice guy I that I met the day before came up and said he was glad to see I came back (I think I looked really pathetic at the end of class on Thursday)  He began to relay his story.  He started working out 9 months ago and has lost over 100 pounds.  Looking at this super fit guy you’d never guess he’d been heavy. 

  The best part was that he wanted to encourage me.  He gave me some advice about what worked for him.  He told me not to worry about what I couldn’t do in the class (and there’s alot) and not to compare myself to others.  He also said I can do more than I think I can.  Like so many things in life, results come with persistence and a willingness to put in the time to master new skills. 

  So what do you want to master?  Where can you push yourself?  What have you mastered lately?  It’s nice to share!

Show Me Yours?

www.toothpastefordinner.com

1st Quarter Results 

  Can you believe it?  We’re already through 25% of 2010.   It made me start thinking about how things are going so far.  Like many, I started this year with some well intentioned resolutions, goals and dreams.  I had a plan.  I made lists.  I bought office supplies.  I spent some time getting ready.  I spent more time getting things done.  Taking action. 

Going Public

 Public corporations with shareholders have to publish quarterly reports.  They are required to let those who have a stake know how they did.  What if you had to do that?  Yikes!   What if you had to publish your sales and revenue numbers?  Or the number of new clients?  What about just accounting for your time spent on a project or connections made,  partnerships formed?  What if you had to demonstrate your return on investment? 

 As a small business owner, I am intimately aware of revenue and cash flow.  I have a good bead on my clients and prospects.  I keep track of my sales pipeline – those things are easy for me.   I’ll confess that I didn’t hit my projections for Q1.  I sure don’t want to have to publish my results. 

Size Matters Measurement Matters

  Being accountable, even just to yourself or include your spouse/partner or trusted friend will impact results.  What you measure matters.  If the thought of spreadsheets and bar graphs freak you out, do it your way.  But measure, track and report – even if it’s just for you.  Especially if it’s just for you. 

 Rx: Suggestions for Q2

 Post your revenue goal on your desk or calendar or iphone.  Anywhere you’ll see it every day.  
 Break it down, so you know how much you need to sell each day, or by units sold or number of clients registered.  What works   in your business?
Pick one or two next steps and commit to making them happen in Q2.  Break it into 12 steps – 1 for each week of the quarter.
Ask someone to be your accountability partner.  Report to them weekly with your progress. 

Do you have another way to track your progress? 
Do you publish your own quarterly report?  I’d love to hear how it works for you. 
How can I help you stay on track?

Sales Rx: When You Don’t Know What To Do

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What To Do When Bad Things Happen
Owning a business means you’re juggling lots of things. There are so many challenges and priorities, it’s often hard to see when things get slightly off track. Sometimes, things aren’t broken or in need of repair so much as a cry for attention.
Then IT happens. A competitor lands the account or gets the great partnership that you wanted. Or you find out that someone with less experience is charging 3 times what you charge.  It’s enough to make you want to scream and then find someone or something to blame. Before you do anything drastic hold up and let’s think this through.

You will be okay.
Small business owners tend to live and breathe work. If you lose a deal, or find out that the newbie got your well deserved recognition, it’s critical to your sanity that you don’t take it personally. It doesn’t mean you aren’t liked or that people hate you. It may mean they don’t know you as well as they should, or that you aren’t highlighting your success for all the world to see.
Life isn’t always fair.   Now is the time to focus on what you can control.  Ready to tackle this, feel better and move on? Great! Grab a pen and paper to make some old school notes and get going.

Rx: Profile, Pricing or Performance
Profile: Are you and your business or organization the best kept secret around? Are you doing amazing work or have the best product but only a handful know how awesome you are? Take time to evaluate the way you communicate to current customers and prospects as well. Make sure you regularly update your info to reflect the great accomplishments for your company and most importantly for your customers.

Pricing: Does your price structure represent the value you offer? There’s a psychology regarding pricing that is based on our need to assign value – and reward those who deliver it. The fact is that we value the $200. pair of jeans over the $20. pair even though the raw materials are similar. Should you improve your value or offer and increase your pricing? Higher margins can mean better relationships with a smaller number of clients while seeing a rise in revenue.

Performance is the great equalizer. If you deliver and you know you bring amazing value to your clients, then it’s also your responsibility to let those who need what you offer know about it. It’s also expected that you charge for it, based on the value your clients can expect to receive. If you know you over deliver, it’s also your mission to make sure that becomes part of your message.

Action is the magic pill!
If you are delivering great value to your customers without the expected results in revenue, apply attention to your “problem” area. The magic is in the action! Clarify your target market and identify irresistible benefits that you are uniquely positioned to offer. It really can be that easy. Let me know what you come up with – or how I can help. What obstacles get in the way?