Archive for Prescription

Sales Rx – Monday Morning Sales Meetings That Aren’t A Waste Of Time

  I spent about 16 years in corporate sales and I loved it.  I had wonderful clients, worked for a great company that let me do what I love.  My way.  I was evaluated and measured by my results at the end of each month.  It was perfect for me.   As the company grew, so did the structure and sales meetings that had been quarterly events were now weekly. 

Why Mondays? 

Conventional thinking is no one schedules Monday AM appointments and it is a good way to start the week.  Right?  It’s still done in all kinds of sales organizations so it’s kind of the chicken and the egg thing now.  No appointments because of the meeting or the meeting time is set when clients aren’t available?  I think it’s the former.   If you want to know the best time for your meetings, how about 4ish on Fridays?  No one has a legit appointment then,(oh, I know you’re the exception)  plus it’ll curb the long winded tendencies of those people who just can’t stop talking.  I’d try to never attend one of those meetings – I’d have a 2:00 that ran really, really long!  But I’m getting off track a bit. 

Hold Non-Sucky Meetings

I’m not saying meetings aren’t helpful or worthwhile - because they can be, but getting everyone together should yield results – not just be a place where everyone gives their progress reports.  That can be done in an email that the micromanaging types can read whenever they want.  Plus it’ll be in writing.  Proof that something was done or will be done or might happen.  If it already happened, then yay you but move on already.  Last week’s sales don’t mean diddly this week. 

If you are the lucky person responsible for meetings then make it worth your time and at least go for interesting and even a bit edgy.  If nothing else, you’re likley to see progress because you’ll snap everyone out of sleepwalking mode.  (Disclaimer: I did have to run these meetings when managing a group of sales folks and I wasn’t always good at it.  Most times, I just wanted to get it overwith like everyone else and then, you know, actually get something done!)

Here’s What I’d Do Now

Talk Big Picture – Lots of companies do this once a year when the bank requires a business plan – and it gets shoved in a drawer never to be seen until it’s time to update it.  Dust that thing off – or if it was crap - talk about Q4.  And remember, this should be interactive – have a real brainstorming session. 

  • List 10 big accounts you want to land by year end.  Then develop a plan to actually DO it!
    Discuss how you can add value to a current service. And add it.
    List ideas for engaging with current clients in a better way.  You can start by asking them.
    Figure out a better way to say ThanksMerryChristmasHappyHolidaysHappyHanukkahHappyNewYear than the usual card and calendar you’ve done lately.  I’m thinking brownies from Sugardaddies.   
    Update your sales literature.  If this sounds overwhelming, start small with one piece.
    Seriously in this day of print on demand, having anything that is out of date in any way just screams lazy and/or cheap.  If your company is pretty traditional – shake things up with a top 10 list, or a clever twist on your FAQ’s.   (Great sales copy is an art, so if your team has good ideas, but no one with sharp writing skills, get an outline together and let me know - I can help – doing it badly is worse than not doing it at all)

If you are in the middle Tennessee area, and would like me to lead a sales meeting, I’m available.  If you’re somewhere near a beach I can work something out! If you’d like to have a planning session so you can amaze and enlighten your salesforce, email me!

I’d love to know how your meetings go – or if you even do such a thing – let’s get more ideas going in the comments.  If you work at home or don’t have a team yet, sign up here for weekly updates.   If you have a big team, you can sign up too!

Watching QVC Can Make You A Great Sales Person – Really!

I did a sales training event this week with Darrah Courter. We had a great time and I met some great new people.  A point in my presentation was all about the need to talk about your business in terms of benefits to your customer/clients/prospects.   Nothing new about that.  We all nod our heads when we hear it.  Doing it well not as common. We are all so used to talking in terms of what and how but what we really need to share is the why.

Enter QVC.

I love Mike Rowe don’t you? The clip is random mind association about cherubs – and guess what? I’m sure it worked (to some extent) because he’s associating cherubs with angels, hymns, church, children… you get the idea. Well, Mike has moved on to better gigs but there’s a point here – I promise.

How well do you explain your benefits? If you’re like most you can talk forever about what you do, you can give me supporting info to establish credibility (education, certifications) and you can especially tell me HOW you do what you do. Great, you’re qualified. I was already hoping that was the case.

Tell me why I should care. Why does it matter to me? How will buying from or hiring you make your clients happy? How can you make them feel good about themselves?

Today’s Rx: Watch QVC

These people are masters at making people want to buy. Pull out a credit card and call or go online right now and spend. How do they do it? By talking benefits. Developing a narrative and a story that people relate to. Buying a mop is now all about being the best mom, taking care of your kids and keeping the H1N1 out of my home thank you very much.  That collection of flameless candles is a gift that says I’m a good daughter or friend and I care about the people in my life.

Now, I’m not advocating the sometims spammy, pushiness sometimes associated with this medium.  What I do think is helpful is learning how to tell a story about the great benefits people can expect.  Things like saving money, feeling confident, reducing stress, having more time/freedom/money, losing weight, being beautiful.  That’s why people want to spend their money.

Your next Rx: Write down why people want what you have! What’s your narrative? If they can make a mop sound appealing (and they do) you can too!

Let me know what you come up with. I’m here to help if you get stuck along the way!

Sales Rx: When You Don’t Know What To Do

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What To Do When Bad Things Happen
Owning a business means you’re juggling lots of things. There are so many challenges and priorities, it’s often hard to see when things get slightly off track. Sometimes, things aren’t broken or in need of repair so much as a cry for attention.
Then IT happens. A competitor lands the account or gets the great partnership that you wanted. Or you find out that someone with less experience is charging 3 times what you charge.  It’s enough to make you want to scream and then find someone or something to blame. Before you do anything drastic hold up and let’s think this through.

You will be okay.
Small business owners tend to live and breathe work. If you lose a deal, or find out that the newbie got your well deserved recognition, it’s critical to your sanity that you don’t take it personally. It doesn’t mean you aren’t liked or that people hate you. It may mean they don’t know you as well as they should, or that you aren’t highlighting your success for all the world to see.
Life isn’t always fair.   Now is the time to focus on what you can control.  Ready to tackle this, feel better and move on? Great! Grab a pen and paper to make some old school notes and get going.

Rx: Profile, Pricing or Performance
Profile: Are you and your business or organization the best kept secret around? Are you doing amazing work or have the best product but only a handful know how awesome you are? Take time to evaluate the way you communicate to current customers and prospects as well. Make sure you regularly update your info to reflect the great accomplishments for your company and most importantly for your customers.

Pricing: Does your price structure represent the value you offer? There’s a psychology regarding pricing that is based on our need to assign value – and reward those who deliver it. The fact is that we value the $200. pair of jeans over the $20. pair even though the raw materials are similar. Should you improve your value or offer and increase your pricing? Higher margins can mean better relationships with a smaller number of clients while seeing a rise in revenue.

Performance is the great equalizer. If you deliver and you know you bring amazing value to your clients, then it’s also your responsibility to let those who need what you offer know about it. It’s also expected that you charge for it, based on the value your clients can expect to receive. If you know you over deliver, it’s also your mission to make sure that becomes part of your message.

Action is the magic pill!
If you are delivering great value to your customers without the expected results in revenue, apply attention to your “problem” area. The magic is in the action! Clarify your target market and identify irresistible benefits that you are uniquely positioned to offer. It really can be that easy. Let me know what you come up with – or how I can help. What obstacles get in the way?